Client Money Protection
Client Money Protection
Five Towns is a member of the Money Shield Client Money Protection scheme, giving landlords and tenants added security over any rent or deposit money we hold on their behalf.
What Client Money Protection means
Client Money Protection (CMP) is an insurance-backed scheme that protects landlords' and tenants' money in the event that an agent misappropriates it, for example through fraud or insolvency. Membership isn't just good practice, it's a legal requirement for letting agents in England.
Being part of a recognised CMP scheme means that if the worst happened, client money held by Five Towns Lettings would be protected, subject to the scheme's terms and limits.
Our membership
- Scheme: Money Shield Client Money Protection
- Member: Five Towns Stoke Ltd, trading as Five Towns Lettings
- Membership number: 72587914
- Individual claim limit: £50,000
- Annual aggregate limit applies - see money-shield.co.uk for full scheme details and exclusions
Our certificate
Our current Money Shield Client Money Protection certificate is shown below and is also available to download or view in full.
Other protections in place
Alongside Client Money Protection, Five Towns is a member of the Property Redress Scheme (membership number PRS011880), which gives landlords and tenants an independent route to resolve a complaint if one can't be settled directly with us. See our complaints procedure for how to raise an issue.