For landlords & owners
Property Maintenance in Stoke-on-Trent
Reactive repairs and planned maintenance, coordinated by people who already know the property.
What's included
Response to reported repairs, coordination with vetted local contractors, planned maintenance scheduling around inspections, and a record kept against the property so nothing gets forgotten between tenancies.
Why it matters
A property that's kept on top of stays lettable, holds its condition for a future sale, and gives tenants fewer reasons to complain - or leave. It's also central to staying compliant on gas, electrical and general safety standards.
Who this is for
Landlords already using our management service, and owners of tenanted or vacant property who want reliable, coordinated maintenance without managing contractors themselves.
How repairs work for managed properties
- Tenants report repairs to us, not to you, and managed properties have an out-of-hours emergency line.
- You set a repair limit. Jobs under the limit you agree with us go ahead without delay. Anything above it, we contact you first with the details and the cost.
- Every job is invoiced and shown on your statement, so your records are straightforward at tax time.
- Two inspections a year help spot problems early, before they turn into larger repairs or complaints.
Safety certificates
We can arrange gas safety certificates, EPCs and EICRs for any landlord, whether or not we manage the property. See our compliance checklist and fees.
Planned maintenance
Some work is cheaper done before it's urgent: boiler servicing, clearing gutters, resealing bathrooms and touching up decoration between tenancies. Planning it around inspections and changeovers keeps the property in good order and reduces the time it sits empty. For larger projects, see our refurbishment service and our refurbishment guide for landlords.
Frequently asked questions
How quickly are repairs dealt with?
Urgent problems such as a gas leak, no heating or hot water, or a serious leak are treated as emergencies, and managed tenants have an out-of-hours emergency line. Routine repairs are booked with a contractor as soon as you approve them, or straight away if they fall within your agreed limit.
Do I have to approve every repair?
No. Each landlord on Full Management agrees a repair limit with us. Jobs below that limit go ahead without waiting, and anything above it comes to you for approval first.
Can you arrange gas safety certificates, EPCs and EICRs?
Yes, for any landlord. Prices are listed on our fees page, with no VAT added.