Privacy Policy
Last updated: September 2026. This policy explains what personal data Five Towns Lettings collects, why, and what rights you have over it, in line with UK GDPR and the Data Protection Act 2018.
Who we are
Five Towns Stoke Ltd (company number 07621470), trading as Five Towns Lettings, of 27 Birch Terrace, Stoke-on-Trent, ST1 3JN, is the data controller for the personal data described in this policy.
What we collect
When you contact us or enquire through this website, we collect what you provide directly: name, email address, telephone number, property address, and the content of your message. If you go on to become a client, we may need further information, such as identification and financial details, in order to carry out referencing, right-to-rent checks, and anti-money-laundering checks required by law.
How we use it, and our legal basis
- To respond to your enquiry, based on our legitimate interest in dealing with enquiries efficiently
- To provide lettings, management, sourcing or investment services you've instructed us for, based on the contract between us
- To meet legal obligations, such as tenant referencing, right-to-rent checks, and anti-money-laundering requirements
- To send service-related communications, such as updates about a tenancy or property purchase you're involved in
We do not use your data for marketing without your consent, and we do not sell personal data to third parties.
Who we share it with
We share personal data only where necessary to provide our services: referencing agencies, tenancy deposit protection schemes, contractors carrying out maintenance you or a landlord have authorised, our client money protection provider (Money Shield) and redress scheme (Property Redress Scheme), and service providers who support our website and operations, such as our contact form provider. These third parties are only given the information they need and are required to handle it securely.
How long we keep it
We keep personal data only as long as necessary for the purpose it was collected, or as required by law. Records relating to a tenancy or property purchase are typically retained for six years afterwards to meet accounting and legal obligations.
Your rights
Under UK GDPR, you have the right to access, correct, or request erasure of your personal data, to restrict or object to certain processing, to data portability, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
Cookies
See our Cookie Policy for details of how this website uses cookies.
Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact us
For any question about this policy or your personal data, contact us at enquiries@five-towns.co.uk or 27 Birch Terrace, Stoke-on-Trent, ST1 3JN.